Terms of service

Welcome to Enchantment By Design (LLC). By placing an order through this website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

This online store is operated by Enchantment By Design. Throughout the site, the terms “we,” “I,” and “us” refer to Enchantment By Design.
By visiting our site and/or purchasing something, you agree to be bound by these Terms of Service.

You must be at least 18 years old to use this site or make a purchase.

2. Product Information

All jewelry is designed and finished by hand, and natural gemstones may vary in color, inclusions, and shape. Each piece is unique and small variations are normal.
Colors shown on your device may differ slightly from the actual item due to screen settings.

We reserve the right to modify or discontinue products without notice.

3. Pricing & Payments

Prices are listed in USD and may change without notice.
We accept the payment methods shown at checkout.
All payments must be completed before shipping.

Sales tax is collected where applicable.

4. Order Processing

Orders are processed in the order they are received.
Processing times may vary depending on whether an item is ready-made or made-to-order. Estimated processing times are listed on each product page.

We reserve the right to refuse or cancel any order, including cases of suspected fraud, incorrect pricing, or inventory errors.

5. Shipping

Shipping policies, timelines, and responsibilities are described in detail in the Shipping Policy section of this website.
By placing an order, you agree to those terms.

6. Returns, Exchanges & Cancellations

Due to the nature of handcrafted jewelry, returns and exchanges are limited.

We accept returns or repairs for:

  • Items damaged on arrival (contact us within 14 days)

  • Incorrect items received

We do not accept returns for:

  • Wear-and-tear damage

  • Buyer’s remorse

  • Custom or personalized (including resized) items

If you need help with your order, please contact us at:
info@Echantmentbydesign.us

7. Custom Orders

Custom designs require clear communication and may involve additional approval steps.
Deposits for custom work are non-refundable once production begins.
We reserve the right to decline custom requests at our discretion.

8. Accuracy of Information

We make every effort to ensure product descriptions, images, and pricing are accurate.
However, errors may occur. If we discover a mistake, we will contact you before shipping.

9. Intellectual Property

All designs, images, text, and digital content on this website are the property of Enchantment By Design LLC.
You may not copy, reproduce, or distribute any content without written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.
We do not sell or share your information with outside companies except as required to process your order.

11. Limitation of Liability

Enchantment By Design is not liable for:

  • Shipping delays or loss caused by carriers

  • Misuse or mishandling of jewelry after delivery

  • Allergic reactions or sensitivities

  • Damage caused by improper care or external factors

Our maximum liability for any claim is limited to the amount paid for the product.

12. Governing Law

These Terms of Service are governed by the laws of the State of Oregon, USA.

13. Changes to Terms

We may update these Terms of Service at any time.
The newest version will be posted on this page with the effective date.

If you have any questions about these terms, please contact us.
Thank you for supporting handmade jewelry and independent artistry.